Diligent Management and Consulting Services 

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Call Center Consultant | Cloud Contact Center Consultant  

Make Better Choices. Select strategic hosted call center vendors with confidence.

Who is Diligent Management & Consulting Services?  We're eloquent.  We express hosted call centers clearly, and effectively. 
DMCS researchcall center woman and consulting provides hosted call center inbound/outbound/blended market research, growth consulting, and product research for contact centers.  We evaluate and monitor cloud based contact centers, agent performance optimization (APO), interactive voice response (IVR), computer telephony integration (CTI), automatic call distributor systems (ACD), quality monitoring and optimization to develop strategic, cost effective, hosted call center solutions.

DMCS is a group of talented consultants who have exceptional experience in the area of cloud based call center and virtual contact center development. Our team understands that maximum performance is a required asset in today’s competitive contact center arena. In order for us to help you excel; we have to excel at what we do.  We have the skills required to build a dynamic hosted call center.  We provide software, implementation, training, and development.

  • DMCS can help you choose one of many leading virtual call center solutions for inbound, outbound, and blended contact centers. The only requirement is a standard computer and a broadband connection. Your agents can be located anywhere.
  • DMCS understands there are more vendors, options and solutions for end users than ever before. Let us help you compare products.
  • Roadmap design – Let us guide you through your technology needs and identify the solutions that will produce the most benefit in terms of productivity, quality control, leads, and revenue generation,
  • Process flow design – DMCS can improve call flow and eliminate unnecessary procedures by reviewing process and sub-processes associated with scripting, workflow, and customer interaction. Understand which processes add value and which don’t, and refine processes accordingly.
  • Application integration options. Lets think ahead about cloud API"s, CRM adapters, and web connectors.
  • Get the most from skill based routing (SBR) sending inbound calls to qualified agents with the right skill-set.
  • Effective real-time reporting.
If you are interested in learning more about our call center consulting service please call (248) 962-3627 or click HERE to email us.

image: charityNonprofit ConsultantWe can help your charity create an internal telephone fundraising campaign center! 
  • Which donors to call
  • How often to ask for a donation
  • Should we dial manually or use auto dialers?
  • Telemarketing scripts 
  • Database development 
  • Database management
  • Call center donor software
  • Collecting pledges in a timely fashion
  • Using the correct mailing material. 
  • State rules and regulations
"Text 4 Help" combines utilizing  HIPAA compliant mobile phone technologies and SMS. This remarkable new technology allows your medical center to offer a "Text 4 Help" with an automated callback  from your treatment center to the person who sent your facility the text. 
Social Media Marketing - DMCS builds your social authority by way of social network conversation participation, forums, blogs, microblogging, wikis, social networks, video, bookmarking, photographs, podcasts, and text messaging. DMCS markets media for social interaction, using highly accessible online technology and social media marketing tools.
  • Facebook
  • Twitter
  • Google +
  • Pinterest
  • Linkedin
  • Mashable
  • RSS
  • Stumble Upon
  • Delicious 
  • Email Marketing
Hosted Call Center Consultant
DMCS Research and Consulting provides hosted call center inbound/outbound/blended market research, growth consulting, and product research for contact centers.  We evaluate and monitor cloud based contact centers, agent performance optimization (APO), interactive voice response (IVR), computer telephony integration (CTI), automatic call distributor systems (ACD), quality monitoring and optimization to develop strategic, cost effective, hosted call center solutions.
Diligent Management & Consulting Services 
960 Dedham Court, Bloomfield Hills, Michigan 48302 
Phone: 248-962-3627 or 248-962-DMCS
Email us HERE
Diligent Management & Consulting Services provides nonprofit development in the utilization of database management and call center based solutions. We offer technologically advanced nonprofit services for nonprofit development! - nonprofit consultanting - nonprofit marketing - database management - call center consultant - cloud call center - charity development.